Service Policy

Dear Customers,

Thank you very much for purchasing UTEK product. In order to protect your rights and interests, please carefully read the following Warranty Policy.

When choosing UTEK products, please make sure open the package, check the device, accessories, user manual are included. If you got any problems during purchasing, please contact UTEK technical service department, we will try our best to reply you on time.


Limited Warranty

UTEK provides a limited warranty for all UTEK products purchased in formal channels. The warranty covers the main device. Packaging, various cables, software products, technical data and other accessories are not covered by the warranty. The maximum liability of UTEK is equal to or no higher than the product's purchased price. UTEK does not provide a refund under any condition.


Warranty Period



Service Mode

Business level converter, media converter, USB, PCI, extender products

1 year

Ship to UTEK

Industrial level converter, modem, serial device server, relay, industrial Ethernet switch, I/O control

3 years

Ship to UTEK



-Provides with products consultation service;

-Provides with training how to use and maintain;

-Provides with necessary documents;

Provides with necessary accessories;


Service philosophy

Service tenet: be honest, as best as we can

Service target: Customers’ satisfaction

Service policy: enthusiastic, stand in the position of customers

Service aphorism: Customers’ satisfaction is our target; UTEK pursuits the highest service quality mode. You will see our action shows that “all for you”

Product brochure More>>